F.A.Q

Home Visit

 

Home visits are only available for regular patients within a 3 km distance of the practice in exceptional cases only and are subject to the doctor's availability. Please call early in the day so a visit can be organised. A $200 fee applies. Home visit times are normally between 1pm - 2pm

 

Email

This is for general inquiries only, Practice does not communicate with the patient via email regards to their health or their family member's health matter. PLEASE DO NOT EMAIL THESE DETAILS TO THE PRACTICE.

 

Pathology

Blood collection services are available between 8am - 12pm Monday to Friday, do not need to make an appointment for this service as long as you have a valid pathology form with you on arrival. Please keep in mind the greatest demand for pathology services during the first two hours of each day and there may be a waiting time during this period.

 

Scripts and Referrals

It is important that you see your regular doctor for your scripts and referrals. However, subject to certain terms and conditions, you may be able to organise your scripts or referral over the phone. If your doctor does write a script or referral for you without consultation, then there may be a charge of $11.00 for this service and a delay of 48 hours.

Telephone Access


Doctors in the Practice may be contacted during normal surgery hours. If the doctor is with a patient, a message will be taken and you will be advised by the receptionist when it is likely that the doctor will return your call. Your call will always be put through to a doctor in an emergency.

 


Test Results


It is preferable that patients return to discuss test results with the doctor face to face to protect patient confidentiality and to ensure that the results are explained properly.

 

Parking

 

Parking and disabled parking are available at the rear of the surgery. The council offers 2-hour parking at no cost and this is located on Paisley Road.

 

 

Interpreter Services

 

If you and your family require an interpreter, we can organise this for you. Please let us know in advance when you make your appointment about your needs. Alternatively, you can contact the Translating and Interpreting Services on 131 450 directly. If you are hearing impaired and require an AUSLAN interpreter, we can also organise this service for you.

 

 

Recall & Reminder Systems


Patients are encouraged to return to the surgery to discuss their results (pathology, scans, etc.). Even if the tests are normal, further testing or treatment may still be required. However, should there be any abnormality with the results, the receptionist will contact the patient via telephone or registered mail. Please let the receptionist if your personal details have changed. 

 

Your Privacy


All medical records are confidential and are securely stored in a lockable cabinet out of public reach and by passwords on our computer system. Your personal information may be disclosed to other health professionals such as specialists for your continued quality of care.

 

You have the right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Executive reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
For more information about Medical Records - A Guide for Patients:
https://www.ipc.nsw.gov.au/access-health-information-fact-sheet-health-care-consumers/

 

 

Your Rights
 

We are constantly striving to provide our patients with the best possible care and attention. If you have any problems, suggestions or complaints, we would like to hear them. Please feel free to talk to the Doctors or the Practice Manager. There is a suggestion box for your feedback if you prefer to write to us. All concerns, suggestions, and complaints are taken seriously. If you feel that you need to take the matter and wish to discuss the matter outside the surgery, there are several options available. Eg NSW Medical Board mail@hpca.nsw.gov .au or the Health Care Complaint Commission hccc@hccc.nsw.gov.au

1A The Strand, Croydon NSW 2132

Tel: 02 9715 7300